Information for Pool Users

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• Pre-book your preferred 45 min session via the online booking system

• On arrival each adult must scan the QR code displayed or complete a 'track & trace form. Please wear a face mask until you disrobe to swim.

• Please maintain social distancing at all times when queuing, at poolside, in the water and in the changing rooms. Please control children similarly 

• All swimmers to arrive showered and swim ready in bathing suits – there is no access to changing rooms on arrival - lockers are placed at poolside for you to store your outdoor clothes / belongings until you leave the water 

• Please follow the one-way system when entering and leaving the pool hall

• You leave via the changing room where you can dry and change but not shower. Please do this quickly so there is space for others wishing to change as well.

• Babies and toddlers need to wear a swim nappy and a neoprene nappy wrap - Accidents in the pool will result in the pool closure 

• No water features including bubble lounger and splash pad will be operating

• The sauna and steam room are closed; hair dryers are not available

• No ball games allowed or large inflation devices are allowed (only personal safety devices)

• Lifeguards have been trained to deal with any incidents safely and within guidelines, please follow their instructions

• The normal indoor pool rules can be viewed on our website

• Bookings for consecutive or multiple time slots will be removed

• The pool is only available to guests staying on park and members

• Wristbands will be checked on arrival

• If you need to cancel or amend your slot please contact Reception at least 1 hour before your swim slot is due to start.

• A full refund will be given if you are unable to make your slot and you notify Reception at least one hour before it is due to start.

• In the unfortunate event of pool closure a refund in full will be given or alternatively you can transfer your swim onto a future slot.

Indoor pool rules apply:-

• Entry is only permitted during the opening times when a lifeguard is on duty except for ‘adult only’ sessions which do not require a lifeguard’s supervision.
• You must shower before entering the pool, sauna, or steam room to maintain hygiene. You must also re-shower after using the sauna and steam room before re-entering the pool.
• Children who can swim and are over 14 years can swim unaccompanied, Children 8-13 years must be accompanied by an adult swimmer*on a 3:1 ratio maximum
• Children 5-7 years of age must be accompanied by an adult swimmer*on a 2:1 ratio maximum
• Children under 5 years of age must be accompanied by an adult swimmer*on a 1:1 ratio maximum *There is no provision for spectators in the pool hall so the adult swimmer should be over 18 years old, be able to swim, they must be in the water at all times, not leave for the duration of their swim and remain in active supervision of the children.
• Please inform the lifeguard if you or those you are with have any special needs or medical conditions.
• Persons under the age of 16 are not permitted to use the sauna, steam room or gym.
• Please ensure only clean footwear is worn in the changing facilities, shoe covers can be provided for dirty footwear.
• Only recognisable swimwear maybe worn in the pool hall, sauna and steam room, shoes of any sort are not permitted in the pool hall.
• No flippers or snorkels are allowed.
• No large inflatable devices are allowed (including large rubber rings) only buoyancy/floatation devices.
• Babies must wear tightly fitting swim nappy covers.
• No food or drink in the pool area, no glass or china beyond the facility entrance
• Strictly no diving or bombing.
• No Ball Games although small water toys are allowed at the lifeguard’s discretion and may be restricted at busy times.
• Unsafe or rowdy behaviour is not accepted.
• Do not enter if under the influence of any intoxicating substance, after a heavy meal, if taking medical treatments or have a medical condition that may impair your ability to stay safe.
• Please use the poolside safety equipment in any emergency.
• Please take care of your possessions, we cannot take any responsibility for any loss.
• Please report any problems to the lifeguard on duty.
• During busy periods swim time may be restricted.
• Management reserve the right to deny access to anyone at anytime. Your co-operation and assistance are appreciated.
• No verbal or aggressive behaviour will be tolerated towards staff.

 View our pool rules and swim safe guidelines online.